Refund and Returns Policy

Website: https://pouchesdubai.com

Thank you for shopping at Pouches Dubai. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Returns Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (unopened and seals intact).

  • Timeframe: You have [e.g., 7 days] from the date you received your item to request a return.
  • Non-Returnable Items: For health, safety, and hygiene reasons, perishable goods, opened or used nicotine/tobacco/flavor pouches, and clearance sale items cannot be returned or refunded.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, or cash on delivery processing, depending on the transaction type).
  • You will receive the credit within a certain number of days, depending on your card issuer’s or bank’s policies.

3. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

4. Damaged or Defective Items

If you received a product that is damaged, defective, or incorrect, please contact us immediately upon delivery with photos of the item and packaging so we can evaluate the issue and make it right.

5. Contact Us

If you have any questions on how to return your item to us, contact us:

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